We would like to welcome you to Coal City Unit District #1’s state-of-the-art auditorium! By becoming a volunteer, you are joining us in the excitement of bringing quality entertainment to our area, by showcasing the talents of our students here at Coal City Unit District #1.
You, the volunteers, are very important to us here. You serve as the ambassadors to the patrons that will walk through the doors every performance, or concert. Often times, you will be the first impression patrons receive when they attend any of our events. We want everyone to enjoy their experience from the minute they enter our facilities. Ushers can have such a positive impact on their overall experience, and we are looking forward to having you on the front lines!
Nice black pants, or skirt (no jeans)
White collared shirt, or blouse (no tee shirts)
Green vest (provided)
Name tag (provided)
Responsibilities Coal City District Auditorium Ushers provide a variety of services for the patrons during a performance. Listed below are the areas in which ushers may work during a performance, along with a brief description of each service. (The descriptions are not all inclusive of what is done in any of the areas.)
SEATING AREA Ushers hand out programs & other materials to patrons as they enter the seating area. Ushers also assist patrons to their seats, handle seating issues, answering questions. After the performance, ushers assist with cleaning the seating area, picking up any items left behind.
COAT CHECK At certain performances, specifically in the winter months, there may be a coat-check set up in the lobby, which would be staffed by ushers during a performance. Following the performance, at least two ushers should be at the coat check in order to return coats to patrons as quickly as possible.
GREETERS Greeters meet our patrons as they enter the building. Greeters hold open doors, assist patrons in wheelchairs, provide directions to the ticket table, restrooms, seating area.
EMERGENCY PROCEDURES During events, ushers should be on the lookout for emergencies in the auditorium. In the case of a single patron emergency, an usher should alert a member of staff who will immediately take steps to assist the patron. The usher should then return to his/her seat or post at the next appropriate point in the program.
KNOWLEDGE OF BUILDING Ushers should be well familiar with and able to direct patrons to the following locations within and around the building.
Handicapped-Accessible Entrances and Restrooms
Fire Alarm Pull Stations
Fire Extinguisher Locations
Forty-five minutes prior to each event: Arrive and check in at tech booth.
Five minutes prior to house opening: House Manager meets with Usher staff in the house. Upon the completion of this meeting, ushers should make their way to their posts.
Thirty minutes prior to the start of the program: House Manager opens the house. Ushers take tickets and assist patrons as needed. Any questions should be addressed to the House Manager.
At scheduled start time: Ushers should remain at their posts until everyone has made their way to their seats. Ushers should sit in the closest possible seat to their post in order to assist patrons as any need arises. Please close the house doors at the beginning of the performance, and any time that they open throughout the performances.
At the start of intermission: Usually 15 minutes in length, ushers should return to their original posts to offer information and assistance to patrons. Assistant House Manager rings the bell at five-minute call.
At the end of the event: Ushers will pick up discarded programs and ticket stubs and leave any Lost and Found with the House Manager. Please check out in the tech booth prior to leaving for the evening.
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